Voucher & Promotion's Terms & Conditions

Purchase With Purchase (PWP)

  • All PWP promotions on the website apply to selected products as per SOHO’s PWP promotion banners.
  • In order to be eligible for a PWP, a customer’s basket value must be above the minimum spend after all vouchers have been applied.
  • All PWP products purchased on mrdiy.com.my are non-refundable.
  • If any PWP product is found to be damaged upon arrival, customers will be allowed to initiate an offline exchange (subject to our Return & Exchange Policy).
  • Any PWP promotion on the website will only be valid during its respective promotion period as stated on the PWP promotion banners.
  • SOHO reserves the right to alter, amend or cancel this offer without prior notice.

Gift With Purchase (GWP)

  • All GWP promotions on the website apply to selected products as per SOHO’s GWP promotion banners.
  • Free gifts are limited to 1 gift per transaction / order.
  • In order to be eligible for a GWP, a customer’s basket value must be above the minimum spend after all vouchers have been applied.
  • All free gifts are:
    • On a first-come, first-served basis while stocks last
    • Non-transferable.
    • Not exchangeable for cash or any other gift
  • No exchange or refund will be issued for GWP items due to being damaged upon arrival.
  • SOHO reserves the right to alter, amend or cancel this offer without prior notice.

New Customer Voucher 

  • Only applicable to be used once (1) by a newly registered customer.
  • This voucher can only be used with a basket value equal to or greater than RM80.
  • SOHO reserves the right to cancel any order if a customer’s purchasing behaviour appears to be suspicious or potentially fraudulent.
  • This voucher is not exchangeable for cash at https://sohoph.com or at any stores.
  • This voucher can only be used and redeemed by registered customer who has already login to their account during purchase.
  • SOHO reserves the right to amend the terms & conditions or cancel this voucher without prior notice.

Online Vouchers

  • Vouchers are only valid for purchases made on https://sohoph.com. 
  • Each voucher is applicable for a single transaction (unless stated otherwise).
  • Voucher codes are to be entered at the checkout or cart page (unless stated otherwise).
  • Vouchers are not valid for promotions, discounted products and shipping fees (unless stated otherwise).
  • Customers should take note of the expiry dates of the voucher(s) that they wish to redeem. Any voucher(s) which have expired will be invalid.
  • Individual vouchers are only valid during its respective promotion period. This guideline overrides any individual voucher policy (unless stated otherwise).
  • SOHO reserves the right to cancel any order if a customer’s purchasing behaviour that appears to be suspicious or potentially fraudulent.
  • SOHO vouchers are not exchangeable for cash at https://sohoph.com or at any stores.
  • This voucher can only be used and redeemed by registered customer who has already login to their account during purchase.
  • SOHO reserves the right to amend the terms & conditions or cancel any vouchers / promotions without prior notice.
  • Additional terms & conditions are stated on the respective promotion banners (e.g. duration, discount amounts, validity for campaigns/promotions or certain products).

Purchases Made Using Vouchers

All items that have been purchased using a voucher(s) will be evaluated on a case-by-case basis for refunds or exchanges. However, the refunded amount will be pro-rated based on the voucher amount. If the refund is approved, the shipping fee and voucher amount will be deducted from the total refund amount. This applies to all products including bundled or promotional items.

For more information regarding our Return & Exchange policy, please click here.

If you have any further enquiries, please do not hesitate to contact our customer service department from Monday – Friday between 9am - 6pm (excluding public holidays). You can contact us by either clicking on our "chat" button on the lower right corner of the website or send us an email at: 

Purchase With Purchase (PWP)

  • All PWP promotions on the website apply to selected products as per SOHO’s PWP promotion banners.
  • In order to be eligible for a PWP, a customer’s basket value must be above the minimum spend after all vouchers have been applied.
  • All PWP products purchased on mrdiy.com.my are non-refundable.
  • If any PWP product is found to be damaged upon arrival, customers will be allowed to initiate an offline exchange (subject to our Return & Exchange Policy).
  • Any PWP promotion on the website will only be valid during its respective promotion period as stated on the PWP promotion banners.
  • SOHO reserves the right to alter, amend or cancel this offer without prior notice.

Gift With Purchase (GWP)

  • All GWP promotions on the website apply to selected products as per SOHO’s GWP promotion banners.
  • Free gifts are limited to 1 gift per transaction / order.
  • In order to be eligible for a GWP, a customer’s basket value must be above the minimum spend after all vouchers have been applied.
  • All free gifts are:
    • On a first-come, first-served basis while stocks last
    • Non-transferable.
    • Not exchangeable for cash or any other gift
  • No exchange or refund will be issued for GWP items due to being damaged upon arrival.
  • SOHO reserves the right to alter, amend or cancel this offer without prior notice.

New Customer Voucher 

  • Only applicable to be used once (1) by a newly registered customer.
  • This voucher can only be used with a basket value equal to or greater than RM80.
  • SOHO reserves the right to cancel any order if a customer’s purchasing behaviour appears to be suspicious or potentially fraudulent.
  • This voucher is not exchangeable for cash at https://sohoph.com or at any stores.
  • This voucher can only be used and redeemed by registered customer who has already login to their account during purchase.
  • SOHO reserves the right to amend the terms & conditions or cancel this voucher without prior notice.

Online Vouchers

  • Vouchers are only valid for purchases made on https://sohoph.com. 
  • Each voucher is applicable for a single transaction (unless stated otherwise).
  • Voucher codes are to be entered at the checkout or cart page (unless stated otherwise).
  • Vouchers are not valid for promotions, discounted products and shipping fees (unless stated otherwise).
  • Customers should take note of the expiry dates of the voucher(s) that they wish to redeem. Any voucher(s) which have expired will be invalid.
  • Individual vouchers are only valid during its respective promotion period. This guideline overrides any individual voucher policy (unless stated otherwise).
  • SOHO reserves the right to cancel any order if a customer’s purchasing behaviour that appears to be suspicious or potentially fraudulent.
  • SOHO vouchers are not exchangeable for cash at https://sohoph.com or at any stores.
  • This voucher can only be used and redeemed by registered customer who has already login to their account during purchase.
  • SOHO reserves the right to amend the terms & conditions or cancel any vouchers / promotions without prior notice.
  • Additional terms & conditions are stated on the respective promotion banners (e.g. duration, discount amounts, validity for campaigns/promotions or certain products).

Purchases Made Using Vouchers

All items that have been purchased using a voucher(s) will be evaluated on a case-by-case basis for refunds or exchanges. However, the refunded amount will be pro-rated based on the voucher amount. If the refund is approved, the shipping fee and voucher amount will be deducted from the total refund amount. This applies to all products including bundled or promotional items.

For more information regarding our Return & Exchange policy, please click here.

If you have any further enquiries, please do not hesitate to contact our customer service department from Monday – Friday between 9am - 6pm (excluding public holidays). You can contact us by either clicking on our "chat" button on the lower right corner of the website or send us an email at: support@sohoph.com